Skills
Communication; People Oriented; Computer Literacy; Oral Communications; Goal-Oriented; People Management; Social Interaction; Skill Development; People-Focused Approach; Answering Telephones
About
Office support
Microsoft office skills
Teamplayer
Keep daily register of stuff on site
Maintain office calendar
Oversee all aspects of general office coordination
Planet routine for the truck versus delivery
Compile orders and ordering through our suppliers
Validate and process all transactions that failed to be processed automatically by the open road tolling back office system (ORT)
· To maintain efficient and affective accuracy on all transactions received from various tolling points and transfer them to the transaction clearing house (TCH)
· To verify the completeness and authenticity of data received from the road side system (RSS)
· Perform manual number plate recognition functions when required
· Handle class and license number discrepancies
· Accuracy
· Quality assurance
· Data Capturing
· To render a professional general administrative support to customers.
· Perform financial changes, refunds and Manual Pairing on customer accounts that need to be adjusted.
· Checking Financial Adjustment queries like Payment, Refund, Tariff
· Processing Invoice, Transaction Write off and MNPR
· Processing financial adjustment on invoice when there is errors
· Log and resolved cases on CRM (Customer Relationships Management) and accurately determined
· To attend customer queries regarding their payment for certain account.
· To handle all incoming and outgoing mail and documentation quickly and effectively in order to endure an effective registration.
· Captured customer’s details verified and rectified on the Account management system.
· Send Tax Invoices with Account statement to Road users
· Updating stats Daily, weekly and monthly reporting
· Able to source information from Trans-union and E-natis
· Follow the South African National Road Agency Limited (SANRAL) KPI’s. TCH, TMT, RTMC, VPC-Business Rules
Handle payments
Ensure goods are well displayed
Customer service/sales
Clear and accurate communication with customers
Advice and communication with customers face to face or via telephone or via email
1st line support
Liaise with internal support entities on SLA management
Work together with colleagues to archive overall team goals
Dispatch calls to the correct section
Deal with people telephonically or email in a cautious, efficient and prompt manner
Profile Photo
