Details
Skills
Instructional Design, Training Delivery, Onboarding Programs, Adult Learning, STAR Method Coaching & Mentoring, Customer Service, Customer Experience (CX), Escalation Handling, Fintech Support, Microsoft Office Suite, Talent LMS, Zoom, Zendesk, Remote Collaboration, Cross-functional Communication, Attention to Detail, Results-oriented.
About
Training Specialist with 5+ years of experience in the fintech industry, designing and delivering onboarding programs and instructional content for customer service teams. Proven track record of improving agent performance and CSAT scores through structured coaching, STAR-based training methodologies, and data-driven QA processes.
Skilled in creating engaging learning materials, including presentations, infographics, and process documentation, hat translate complex financial products into clear, actionable knowledge for frontline teams.
Experienced working in fast-paced, compliance-sensitive environments where accuracy and consistency are non-negotiable.
Based in El Salvador and fully available for remote US roles, with strong written and spoken English and a collaborative, results-oriented work style.
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