Athenkosi Mahomana

Skills

Contract Negotiations; Customer Relationship Management (CRM); Onboarding; Relationship Management; Client Relationship Building; Client Prospecting; Lead Generation; Sales and Operations Planning (S&OP); Sales; Customer Service; People Management; Sales Administration; Call Center; Outbound Sales; Cold Calling

About

Sales pipeline management
● Client relationship management
● Contract negotiation and closure
● Record keeping and CRM (Pipedrive)
● Interdepartmental communication for seamless client experience
Supervised & coordinated the daily activities of agents
● Ensured drivers are up to date with servicing and inspections
● Handled payments and resolved driver queries
● Updated monitoring dashboard and tools
● Collated and analyzed data for performance improvement
Provided customer service support
● Signed up new drivers
● Conducted vehicle inspections
● Supervised a team of agents
● Handledvarious tasks including arranging accident damaged vehicles for
auction, logging breakdowns, and reporting incidents
● SantamSalvage:
○ Arrange for accident damaged and written off vehicles for Santam to
be uplifted to their auction houses so that they may be sold, and they
can make somemoneybackfromthe vehicle.
○ Requesting invoices and negotiating with service providers
○ tolowerthe value of those invoices, should they be too high or if we
are being overcharged for a wreck;
Outbound sales, dealing with US clients
● Negotiation skills
● Data capturing
Updated customer details to reflect payments, invoices, and bills
● Handled large call volumes & made outbound calls
● Cold calling and lead generation
● Sold insurance/financial products to fresh leads and upselling pre-existing
clients
Met with clients to discover travel requirements and offer suitable travel
options
● Sold exclusive membership packages to clients
● Upsold to clients
● Sales administration
● Onboarding of new clients
Proactively managed sales pipeline to consistently exceed monthly
individual targets.
● Converted website-generated leads into satisfied Nestify clients by expertly
mailto:a.mahomana@gmail.com
assessing needs and showcasing the benefits of our platform.
● Responded swiftly to client inquiries, demonstrating exceptional
responsiveness to build strong relationships.
● Delivered accurate property estimates, ensuring a smooth onboarding
experience for potential landlords.
● Drove successful contract closures through meticulous preparation and
professional execution.
● Maintained meticulous records in Pipedrive, employing diligent follow-ups
to drive deal progression.
● Facilitated effective communication between sales and operations,
ensuring a seamless client experience.
Ensured a smooth onboarding and implementation experience for clients
● Interacted professionally with clients to provide operational support
● Provided a high level of service to clients in line with SLA’s
● Managed complaints to resolution