Skills
Problem Solving; Customer Experience (CX); Lead Generation; Customer Satisfaction; Sales; Customer Service; Electronic Mail; Scheduling; Sales Presentations; Scheduling Appointments; Sales Calls; Communication; Answering Telephones; Help Desk Support; Customer Inquiries
About
Responding to customer inquiries.
· Resolving customer issues.
· Handling billing and payment inquiries
· Upselling and cross-selling.
Get My Boat ▪ Remote ▪ Remote
Customer service representative.
Provided exceptional customer service support through Zendesk platform
Managed gatekeeping website to ensure security and access control
Conducted thorough ID verification processes for customer authentication
Resolved reservation issues promptly and effectively to enhance customer satisfaction
2021 – 2022
· scheduling appointments, managing calendars, answering phones, and responding to emails.
· Gather information on properties for sale, perform market analysis, and provide recommendations.
· managing databases, and coordinating travel arrangements.
Monitoring sales calls, evaluating the quality of the conversation, the sales pitch, and the overall customer experience.
· Analysing sales data.
· Developing and implementing quality standards. Establish benchmarks for performance and monitor compliance with these standards.
Promote and sell phone and internet packages using solid arguments to prospective customers.
· Generate leads for potential clients that want a new phone company provider.
· Looking for individuals who are interested in a particular service or product.
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