Skills
Onboarding; Large Group Presentations; Digital Marketing; Canva; Sales; Logistics; Leadership; Supply Chain; People Management; Data Entry; Customer Inquiries; Marketing; Content Creation; Content Management; Data Compilation
About
Addressed and resolved customer inquiries, serving as the primary liaison for client concerns, thereby enhancing
client satisfaction and retention.
o Fostered robust client relationships, leading to sustained partnerships, by meticulously maintaining client records
and overseeing contract updates and renewals.
o Collaborated with sales and internal teams to formulate strategic marketing plans, ensuring KPIs were met
through comprehensive understanding of product offerings and diligent account management.
Provide support to all programs including logistics, technical support, scheduling, etc during 2 pitch seasons and
1 off-season.
o Managing tracking software, hardware, and promotional materials for the team at large.
o Researching, data gathering, data entry, and monitoring metrics for the 2021-2022 pitch seasons successfully.
o Onboarding of more than 10 new team members during 2021-2022, as well as account administration for team
accounts.
o Coordinating travel and logistics for team travel.
o Program/project budget creation and management for all teams across the company.
Support the preparations for & execution of the Access2TECH® Program Initiatives such as the Spring 2023
Accelerator, 2023 Virtual Incubator and Annual Conference.
o Evaluate and create reports and presentations based on evaluation/analytics of the programs.
o Drive business development preparations for the Fall 2023 Access2TECH® Programs Initiative.
o Lead internal activities with the cohort of the Fall 2023 Access2TECH® Programs Initiative.
Program Manager for the Customer Discovery Blitz - Black Girl Ventures
Researching, data gathering, data entry, and monitoring metrics for IT-oriented and coaching-oriented
companies.
o Document management and organizing and creating data reports, such as DiSC assessments for
recruitment-oriented companies.
o Hubspot and other CRMs upkeep and constant updates.
o Content creation using Canva and other design tools for more than 3 successful clients.
o Copywriting and translating marketing content in both Spanish and English for more than 2 clients.
o Digital marketing content creation support and assistance for internal customers in IT and cloud security areas.
o HTML and website upkeep for more than 10 internal customers, as well as internal blog and website
maintenance.
o General technical support to the internal team and CEO.
o GA4 report management and creation for internal customers in the IT, logistics, and supply chain areas.
o Hubspot internal database constructionDigital marketing content creation support and assistance GA4 report
management and creation Hubspot internal database construction.
Profile Photo
