Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay - a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company.

As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next HRIS Support Specialist. The HRIS Support Specialist is responsible for providing technical assistance and support to clients regarding payroll and human capital management (HCM) products through various communication channels such as telephone, email, or chat. They analyze customer inquiries, resolve technical issues, and coordinate with other departments to ensure timely and accurate solutions. This role requires a deep understanding of PrimePay’s payroll and HCM products and services offered by the organization.

At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment. With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day. Interested? Join us in our evolution!

A day in the life of a HRIS Support Specialist may vary, but you can always count on:

Respond to customer inquiries regarding payroll and HCM products via telephone, email, or chat
Provide technical problem resolution and communicate solutions to customers
Analyze customer service needs and collaborate with other departments to develop appropriate solutions
Develop and maintain a comprehensive understanding of payroll and HCM products to address complex inquiries effectively
Record customer interactions and research product information using customer relationship applications or databases
Provide basic technical support on payroll and HCM products, including installation, troubleshooting, and maintenance
Offer preventive maintenance and configuration recommendations to customers
Documents support interactions, including details of inquiries, complaints, and actions taken
Escalate complex inquiries to higher-level support teams as necessary

If this sounds like you, then you probably have these qualities we’re looking for too. We need someone who:

3+ years front line customer service experience required
1+ years prior experience in the payroll/HCM industry preferred
Bilingual desired
Proficient in customer interaction and customer support, adept at addressing client inquiries and concerns with professionalism
Knowledgeable about policies, standards, and procedures governing customer support operations, ensuring compliance with organizational guidelines
Skilled in inquiry research and response, capable of conducting thorough investigations to provide accurate information and solutions
Experienced in product support, particularly in the realm of payroll and human capital management (HCM) products, offering comprehensive assistance to clients
Capable of providing remote technical support, utilizing various communication channels to assist clients effectively from a distance
Competent in technical support, specifically in tier 1 support, resolving basic technical issues and escalating complex inquiries when necessary
Familiar with customer relationship management (CRM) software, proficient in using such tools to manage and track customer interactions
Able to manage service desk operations efficiently, ensuring prompt handling of customer inquiries and support requests
Proficient in using help desk software for documenting support interactions, maintaining detailed records of customer interactions and solutions provided

PrimePay Offers:

A competitive salary in the $50 - $65K range based on experience
Access to personal, group training and career advancement
Leadership development through individualized support and career mentoring
Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD

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HRIS Support Specialist

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