About TEGNA

TEGNA Inc. (NYSE: TGNA) is an innovative media company that serves the greater good of our communities. Across platforms, TEGNA tells empowering stories, conducts impactful investigations and delivers innovative marketing solutions. With 64 television stations in 51 U.S. markets, TEGNA is the largest owner of top 4 network affiliates in the top 25 markets among independent station groups, reaching approximately 39 percent of all television households nationwide. TEGNA also owns leading multicast networks True Crime Network and Quest. TEGNA Marketing Solutions (TMS) offers innovative solutions to help businesses reach consumers across television, digital and over-the-top (OTT) platforms, including Premion, TEGNA's OTT advertising service. For more information, visit www.TEGNA.com.

TEGNA Inc. is currently looking for Digital Support Engineers to join our team on a full-time basis in Knoxville, TN. You will work with multiple teams, the latest technologies, and a large-scale infrastructure. This is a great position if you enjoy helping people, troubleshooting, working with technology, and providing great customer service. If you have great communication skills, strong technical knowledge, and a passion for technology, we would like to talk with you.

Responsibilities:

Troubleshooting issues that newsrooms are having with digital applications (websites, native apps, OTT, CMS, etc.). Research, diagnose, troubleshoot, and identify solutions to resolve issues
Engage with our newsroom users in communicating issue status and plan for resolution
Updates tickets through our current ticketing system according to established guidelines
Follow established processes and standards, identify and propose improvements
Work with our online database platform to create collection forms/display database results on our digital platforms
Maintain online knowledge base
Be On-Call one week per month for after-hours emergency issues
Creating webpages or small micro-sites for local sales or news initiatives. Designs will be provided; you would need to take those designs and turn them using HTML, CSS, and JavaScript
Other duties as needed

Requirements:

Excellent analytical and problem-solving skills
Strong interpersonal skills and be able to seamlessly communicate with technical and non-technical personal
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Ability to prioritize and manage several milestones and projects efficiently
Understanding of priority levels and escalation process
Strong attention to detail and deadline-oriented
General knowledge of Databases, JSON, JS, CSS, HTML5, preferred but not required
Familiarity working with APIs, preferred but not required
Experience with JIRA and Confluence, preferred but not required

Benefits:

TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families. TEGNA offers two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage; fertility, surrogacy and adoption assistance; disability and life insurance.

Our 401(k) program offers full, part-time and temporary employees the opportunity to contribute 1% - 80% of their pay on a pre-tax basis to TEGNA's 401(k). Contributions made up to the first 4% of pay are eligible for a 100% match from the company and are 100% vested from day one.

Regardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor's appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health.

TEGNA offers a generous Paid Time Off (PTO) benefit as well as nine paid holidays per year.

Some jobs are covered by a collective bargaining agreement and thus some or all of the benefits described herein may not apply. For example, some newsroom bargaining unit employees receive health and retirement benefits under plans administered by the union.

EEO statement:

TEGNA Inc. is a proud equal opportunity employer. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. We value and consider applications from all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law. TEGNA will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email askhr@tegna.com

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are important to us. Only TEGNA Recruiters or Hiring Managers will reach out to you regarding consideration of your application or background. Communications with TEGNA employees will either come from a TEGNA email address with a domain of tegna.com or one of our affiliate station domains.

Recruiters or Hiring Managers will never request payments, ask for financial account information or sensitive information such as social security numbers. If you are unsure if a message is from TEGNA, please email askhr@tegna.com.

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Digital Support Engineer

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