Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

The Support Engineer serves as a critical escalation point for internal clients experiencing technical issues with Marathon Health's applications and systems. This role requires hands-on experience in .NET and JavaScript, strong debugging abilities, and a collaborative approach to solving complex problems.

To be successful in this role you must have a solid software engineering foundation, the ability to dive deep into source code, and a drive to identify root causes and implement sustainable solutions. This role acts as a bridge between support teams, developers, QA, and business stakeholders.

ESSENTIAL DUTIES & RESPONSIBILITIES

Triage, investigate, and resolve complex technical issues escalated from internal teams.
Review and debug application code (primarily .NET and JavaScript) to identify root causes of defects.
Collaborate with product and engineering teams to escalate, fix, and verify issues in the codebase.
Analyze logs, database records, and monitoring alerts to diagnose system behavior and performance issues.
Maintain and update internal knowledge bases with resolution steps and preventative recommendations.
Develop scripts, utilities, or internal tools to streamline investigation and resolution workflows.
Participate in Agile ceremonies and contribute to backlog grooming and bug triage discussions.
Provide detailed feedback to developers and QA to ensure recurring issues are addressed systematically.
Support code deployments by validating fixes in lower environments and assisting with post-release validation.

QUALIFICATIONS

Bachelors Degree in Computer Science, Engineering, Information Systems or related field and 3+ years of experience in a software support, development, or application engineering role or equivalent combination of education and experience.

Strong hands-on experience with .NET (C#) and JavaScript, including debugging and troubleshooting production issues.
Experience querying relational databases using SQL.
Familiarity with source control systems (e.g., Git), CI/CD processes, and code review practices.
Experience working in Agile/Scrum environments.
Prior experience in a healthcare technology environment is a plus.
Microsoft .NET Certification or related credentials are a plus
AWS Certification are a plus

DESIRED ATTRIBUTES

Strong analytical and diagnostic skills, with an ability to understand full-stack application behavior.
Proficiency in reading and debugging .NET (C#) backend services and JavaScript/React front-end applications.
Understanding of web application frameworks and RESTful APIs.
Ability to communicate technical findings clearly to both technical and non-technical audiences.
Excellent organizational and time management skills; ability to manage multiple issues simultaneously.
Familiarity with application monitoring and logging tools (e.g., new relic, cloudwatch).

Pay Range: $80,000 - $110,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

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