A Customer Success Manager prioritizes building positive relationships with our existing customers and then helping them gain access to resources and tools to be successful in using Enumerate products. Customer Success Managers help customers grow with our software by conducting quarterly business reviews (QBRs) with key accounts, sharing new product capabilities, increasing adoption, channeling feedback to engineering, and ensuring timely renewals and capacity expansion. This role’s responsibilities include resolving customer queries, recommending solutions, and using excellent communication skills to earn clients’ trust.
Key Responsibilities:
- Be a trusted advisor and partner for our clients, developing a deep understanding of key account needs.
- Be the voice of the customer and navigate internal processes with stakeholders from various teams
- Plan, present and effectively lead quarterly business reviews with clients to inform them about their ROI through using our software.
- Identify upsell opportunities to maximize customer growth.
- Demonstrate detailed knowledge of customers’ business challenges, opportunities, and how our products and solutions address them; measure and monitor customer critical metrics regularly.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Share feature requests and information with Product team as required
- Assist with challenging customer requests or issue escalations as needed
Requirements:
- Deep understanding of SaaS products, with proficiency in Microsoft Office
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM, MS Dynamics or similar)
- Proven ability to grow accounts, win back customers and negotiate with key stakeholders
- Independent problem-solver.
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
- Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment
Why Enumerate:
Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support.
Our approach to work is proactive, collaborative, and committed and our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here.
We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.
We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.
We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at Enumerate.
Powered by JazzHR
kmexUQKTBn
