Position: Customer Success Specialist (Remote, Direct Hire)
Start Date: January 13, 2024
Schedule: 8-hour shift between 7 AM and 7 PM
Compensation: \(23 - \)24 per hour
Location: Remote (Candidates must reside in NC, FL, or GA)
Job Overview
We invite passionate individuals to apply for the position of Customer Success Specialist, where you will be instrumental in fostering positive relationships with our business partners. This remote role emphasizes exceptional service delivery and efficient problem resolution. If you are motivated by helping others and excel in dynamic settings, we encourage you to consider joining our esteemed team.
Key Responsibilities
- Handle inbound calls from partner businesses, focusing on delivering prompt and effective solutions with a one-call resolution strategy.
- Maintain accurate records by entering information into our CRM and ticketing system.
- Provide exemplary “white-glove” service on every interaction to guarantee customer satisfaction.
Required Skills
- Exceptional interpersonal abilities, enabling you to connect effortlessly with clients and effectively de-escalate concerns.
- Strong written and verbal communication skills.
- Detail-oriented mindset with a capacity to uphold an organized workflow.
Qualifications
- A High School Diploma or GED is required; an Associate's or Bachelor's Degree is highly preferred.
- Prior experience in customer service, account management, or as a client specialist is essential.
Career Growth Opportunities
This position presents significant potential for career advancement within our organization, allowing you to hone your skills and develop professionally in the customer success area.
Company Culture And Values
We are proud to cultivate a supportive remote work environment that champions innovation, collaboration, and a commitment to customer-centric service. Our team embodies dedication and enthusiasm for making a meaningful impact through exceptional service.
Compensation And Benefits
- Competitive hourly compensation in the range of \(23 - \)24.
- Direct hire opportunity that offers job stability and potential for growth.
We are an equal opportunity employer, encouraging applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Employment Type: Full-Time
