Job Overview
Join Omni as a Remote Customer Service Representative and embark on a flexible contracting journey. As a valued member of our community, you will gain exclusive access to various customer service contracts with Fortune 500 companies, enhancing your professional experience and skill set.
Key Responsibilities
- Deliver exceptional customer service by managing inbound phone calls, chat messages, and emails for diverse clients.
- Uphold professionalism and empathy while addressing customer inquiries and concerns.
- Adjust your work schedule to align with the majority of business hours during weekdays, ensuring optimal service delivery.
Required Skills
- Outstanding communication capabilities, both verbal and written.
- Strong time management skills and the ability to work independently in a remote setting.
- Effective problem-solving abilities with a customer-centric focus to guarantee high satisfaction.
Qualifications
- Previous experience in a customer service role is preferred, although not mandatory.
- A background in related fields can be beneficial, enhancing your adaptability in this role.
Career Growth Opportunities
As a contractor at Omni, you will have the opportunity to refine your customer service skills through exposure to various clients and contracts. Performance-based incentives and the potential for contract expansion can further enhance your career trajectory.
Company Culture And Values
Omni prides itself on fostering a supportive and flexible work environment, emphasizing independence and self-management. Our community encourages collaboration and communication, enabling contractors to thrive and deliver exceptional service to clients.
Compensation And Benefits
- Competitive hourly earnings ranging from \(14 to \)20, depending on client engagements.
- Pay is influenced by your performance and customer interactions.
- Additional incentives available based on client and performance metrics, providing opportunities for increased revenue.
Note: Home office locations not approved include: Alaska, California, Connecticut, Delaware, Denver, Colorado, Flagstaff, Arizona, Hawaii, Illinois, Michigan, Maine, Massachusetts, Maryland, Minneapolis, Minnesota, New Jersey, New York, Oregon, Rhode Island, St. Paul, Minnesota, Vermont, Washington, and Washington DC.
Employment Type: Contractor
