Title{{:}} Contact Center Representative - PHA Scheduling Team
Availability{{:}} Immedia
teHourly Rate{{:}} $16/hour + Benefits + Training Bo
nusBenefits Includes PTO, health, dental, vision, group life, short-term, and long-term disabili
ty.Location{{:}} Remote
- ,
- US Applicants must be eligible to work and perform their job responsibilities within the United Sta
- tes A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabiliti
es To help you learn more about the position, including its responsibilities, and compensation rate, we have prepared a brief video presentation. You can access the video using the following link{{:}} PHA, Call Center Represent
ativeAbout Advantmed{{:}} www.advantm
ed.comFounded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider educa
tion. Job Descr
iptionExecutive S
- u
- mmary The ideal candidate would be someone who has 2+ years of call center experience in a target-driven enviro
- nment Experience working in an outbound sales process is a
- plus Outgoing and pleasing personality on the phone. Excellent communication skills with clear di
- ction Good time manager. Ability to multi-task and work in a challenging enviro
- nment Ready to learn and grow. Go-getter mi
ndset S
- ummaryWill be responsible for handling inbound and outbound calls to schedule health assessment visits (Member Engag
ement)Key Responsibilitie
- s
- {{:}} Answering or making calls to members to book appointments for their no-cost Prospective Health Asses
- sments Learn about and address customer needs, complaints, or other service
- issues Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and
- valued Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as
- needed Building lasting relationships with customers and other call center team members based on trust and relia
- bility Utilizing software, databases, scripts, and tools appropr
- iately Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer s
- ervice Making sales or recommendations for products or services that suit client needs
- better Taking part in training and other learning opportunities to expand knowledge of the company and po
- sition To be available on meetings on camera as and when
- needed Adhering to all company policies and proc
- edures Additional ad-hoc tasks as assigned by the Call Center Supe
rvisor Requi
rement
- s
- Skills Outgoing personality and sales ap
- proach Solid work history, citing any recognition and pro
- motion Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the
- phone Customer service or other directly related experience is
- a plus Ability to collaborate and be a team
- player Various software and data entry proficiency, including MS
- Office Ability to type 40Wpm, 60Wpm is pre
- ferred Strong communication and time management
- skills Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy
- skills Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these
- issues Honesty and int
egrity Com
- p
- etency Excellent attendance and work
- record Ability to professionally articulate customer call s
- cripts Exceptional customer service and active listening
- skills Ability to empathize and manage personal em
- otions Ability to function as an effective team
- member Ability to internalize and follow protocols/guid
- elines Demonstrate excellent oral and written communication skills; correct spelling is
- a must Strong time management skills and decision-making
- skills Strong computer skills re
- quired Must have a working knowledge of MS Office applications{{:}} Word, Excel, and
- Outlook Ability to be flexible with schedule (between hours of 6 am PST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt t
o change
