We are seeking a dedicated and customer-oriented professional to join our team as a RemoteCustomer Experience Agent.This role will be responsible for providing exceptional support to your clients through email, and phone communications. The ideal candidate will be adept at handling a variety of customer inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction.
- Key Responsibilities and Duties:**
- Respond to customer inquiries via email,and phone with professionalism and in a timely manner
- Troubleshoot and resolve customer issues, escalating complex cases to the appropriate teams when necessary
- Plan and sell transportation, accommodations, insurance and other travel services
- Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
- Provide accurate, valid, and comprehensive information b.y utilizing the right methods/tools
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers and build a loyal client base
- Work collaboratively with team members to improve the overall customer service experience
- Stay up-to-date with new products, services, and policies
- Qualifications:**
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent; college degree preferred
- Skills and Competencies:**
- Customer orientation and ability to adapt/respond to different types of characters
- Strong problem-solving skills
- Proficiency in written and verbal communication
- Comfortable with technology and able to work effectively in a remote setting
- Work Environment:**
- This is a fully remote position that requires a quiet, dedicated workspace
- Must have reliable high-speed internet and a personal computer/phonesuitable for professional work
- Benefits:**
- Opportunities for career advancement
- Supportive work environment with a focus on work-life balance
- Flexible schedule
- Support team- we have a support team to help you grow in the company
- Daily Training Available
- Agents Perks
- Tips&BonusPay
- Generous commissions and incredible business opportunity!
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