Administrative Associate, Member Experience

PA Education Association • $50k - $55k / year • 2m ago

Are you looking for a place where innovation and collaboration join forces to support a vision of Health for All? The PA Education Association (PAEA) is looking for you: a creative, driven professional to join our team as an Administrative Associate, Member Experience.

The Administrative Associate, Member Experience, provides essential support to the Chief Experience Officer (CXO) and the Member Experience (MX) team by ensuring efficient internal and external operations. This role manages a variety of administrative tasks to enhance communication and collaboration within the team. Additionally, the Administrative Associate plays a key role in supporting the MX teams volunteer groups. This includes assisting with recruiting, onboarding, and training volunteers, coordinating schedules, managing communications, and overseeing documentation related to volunteer activities

This position may be exposed to sensitive and confidential information daily, this individual is responsible for maintaining the confidentiality that knowledge of such warrants. In this position, employees must respect and protect the privacy, confidentiality, and security of all personal information to which they have access in the performance of their duties for PAEA, in accordance with PAEAs Privacy Policy and the PAEA Employee Handbook that all employees must sign.

Specific Responsibilities:

Support for Chief Experience Officer and Member Experience Team:

Provide comprehensive administrative and logistical support to the CXO and other members of the MX leadership team.

Assist the CXO in identifying, prioritizing, and executing tasks effectively.

Contribute to special projects by conducting research, gathering data, and preparing reports.

Prepare meeting materials, including agendas and presentations, to facilitate productive discussions.

Track action items from meetings and ensure follow-through on tasks.

Manage and maintain department records, ensuring accurate documentation.

Support for Member Experience Volunteer Activities:

Support ongoing volunteer activities, including recruitment, selection, and onboarding processes.

Collect and manage volunteer agreements, training materials, and service letters.

Manage Continuing Medical Education (CME) applications for service work associated with member experience volunteer activities.

Coordinate volunteer availability and schedule conference calls and in-person meetings as needed.

Collaborate with lead staff advisors to develop and disseminate meeting agendas and volunteer communications.

Take detailed minutes for calls and meetings, highlighting project statuses and action items as necessary.

Assist with monthly credit card coding and process reimbursements as needed.

Collect and organize materials or documents for in-person meetings and provide support during volunteer meetings

Other Duties

The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications, Knowledge, Skills, and Abilities:

Required

Minimum of 3 years of experience in an administrative support role.

Experience working with volunteers.

Strong proficiency in Microsoft Office Suite.

Strong communication, interpersonal, and time management skills.

Strong time management and organizational skills, with the ability to work independently and prioritize tasks

Excellent judgment and creative problem-solving skills

Preferred:

Administrative support experience in higher education, association or non-profit settings.

ADA Specifications

The ability to remain in a stationary position (sitting or standing) as well as to occasionally move about the office.

Proficiency in operating office equipment, such as a computer, keyboard, mouse, and telephone.

The ability to communicate information and ideas so others will understand and must be able to exchange accurate information in these situations.

Travel Requirements

Periodic travel will be required for this role to all-staff meetings, PAEA events, professional development opportunities, and any other meetings as deemed necessary.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Work Environment & Benefits

This position can be performed in a fully remote location within the United States and will require occasional travel. The individual in this position must be authorized to work in the United States.

PAEA offers a competitive salary and benefits that considers external market compensation and maintains internal equity. The salary range for the position is $50,000- $55,000/ annually. The benefits package includes health, life, and disability insurances; paid time off and holidays; a 403(b) retirement plan with an 8% employer contribution; monthly wellness stipend, professional development funding, tuition assistance, and other benefits.

EEO Statement

PAEA is committed to equity, diversity, and inclusion in all areas of its business activities, including employment, management, procurement and contracting. As such, it is the policy of PAEA to afford equal opportunity in employment and contracting without regard to race, color, national origin, sex, religious preference, age, sexual orientation, genetic information, gender identity, status as a parent, disability, veteran or any other status protected by applicable US law.