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Technical Support - Sao Paulo

GSB Solutions • Full-time • 3m ago

IT Service Desk Agent

Handling customer support calls and service requests
End-user support for computers, operating systems and applications, network connectivity, printers, and peripherals
Ticket management and documentation within the support system
Interaction and escalation with vendors and higher-level support teams
Reviewing and updating documented information

English: Advanced
Portuguese: Advanced
Location: Remote position; candidates may be based anywhere in Brazil
Work schedule: 7:00 a.m. to 7:00 p.m., alternating workdays (one day on, one day off), including weekends

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