Position Overview:
We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support our growing team. The VA will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish.
Key Responsibilities:
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Respond to customer inquiries via phone, email, and chat promptly and professionally
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Provide quotes, answer service-related questions, and assist with booking moves
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Coordinate scheduling changes and update internal systems accordingly
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Conduct post-move follow-ups to gather feedback and address any concerns
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Escalate complex issues to management when necessary
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Maintain accurate and up-to-date customer records
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Assist with administrative tasks as needed (CRM updates, reporting, etc.)
Qualifications:
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3+ year of experience in a customer service or administrative support role (moving industry experience a plus but not required)
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Excellent written and verbal communication skills
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Strong organizational skills and keen attention to detail
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Ability to stay calm and empathetic under pressure
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Familiarity with CRM tools (experience with SmartMoving is a plus)
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Ability to work U.S. office hours
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Fast, reliable internet connection and professional work environment
Preferred Skills:
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Experience working with U.S.-based customers
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Familiarity with scheduling or dispatching systems
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Problem-solving mindset and proactive communication style
Hyre, formerly Hey Lieu is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.
Job Type: Full-time
