Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:
- Oversee daily operations, ensuring agent productivity and adherence to schedules;
- Work with agents to provide real-time support and constructive feedback on performance;
- Lead team meetings to share updates and reinforce training objectives;
- Address escalated customer issues and manage emergency ticket handling when required;
- Monitor customer interactions to maintain compliance with quality standards;
- Track performance metrics, such as response and resolution times, to ensure efficiency;
- Collaborate with other teams on projects aimed at improving support operations;
- Manage project timelines, deliverables, and outcomes to support organizational goals;
- Provide regular updates to senior management on support operations and project progress.
Experience you’ll need to bring:
- Proven experience in a leadership role within the gambling industry or in customer support department;
- Strong leadership and team management skills;
- Proficiency in customer support tools and technology;
- Analytical skills for data-driven strategic planning;
- Knowledge of industry regulations and best practices;
- Advanced level of English (written and spoken).
It's a perfect match if you have those personal features:
- Strong organizational and prioritization skills to meet deadlines;
- Excellent communication and interpersonal abilities;
- Ability to work effectively in a fast-paced environment and handle pressure;
- A collaborative mindset with excellent team-player abilities;
- Proactive problem-solving skills to address complex issues promptly.
Our clients offer competitive benefits to support your professional and personal growth, including:
- Health & Wellness Focus;
- Global Medical Coverage;
- Growth Opportunities;
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
- Performance-Driven Rewards;
- Dynamic Work Environment.
Apply, and let your growth journey begin.
