The role involves supporting daily operations of assigned programs with a strong emphasis on customer service. Key responsibilities include:
- Responding to customer inquiries via phone, live chat, and email, ensuring a high level of customer service and satisfaction.
- Maintaining program documentation and records to ensure accuracy and compliance.
- Assisting with budget tracking and reporting to support financial oversight.
- Updating program databases and spreadsheets to keep information current and accessible.
- Helping organize program-related events to enhance engagement and outreach.
- Preparing materials for training and outreach to support program initiatives.
- Providing comprehensive support to Program Team Leads, Supervisors, and Advisors in executing residential and commercial initiatives.
- Processing customer requests efficiently and coordinating with external vendors to ensure timely service delivery.
- Assisting in the development and refinement of program procedures to enhance operational effectiveness.
- Performing accurate data entry and utilizing various computer systems to support program functions; maintaining organized and up-to-date filing systems.
- Communicating program-related information clearly and professionally, both verbally and in writing, to internal teams, vendors, and customers.
