Early Options is seeking a reliable, compassionate, and highly organized phone support specialist to join our team. We are a private medical office located in Midtown Manhattan providing safe, simple, and personalized early abortion services and miscarriage care.
This role is critical and important for our office as you will be the first connection to those that need our help. Our phone team provides excellent patient communication, scheduling coordination, and administrative support. The ideal candidate is comfortable handling high call volumes, demonstrates empathy and professionalism, and can be detail oriented in a healthcare environment.
Key Responsibilities:
- Answer incoming patient calls promptly and professionally
- Schedule, reschedule, and confirm patient appointments accurately
- Document and log clinical calls in the EMR system with attention to detail
- Communicate patient concerns, messages, and updates to clinical staff as needed
- Maintain accurate patient records
- Provide clear instructions and information to patients regarding appointments, procedures, and our office philosophies
- Handle sensitive patient information with confidentiality and care
- Support general administrative tasks as needed
- Keep thorough records of all calls coming in and out
Qualifications:
- Experience in a medical office or healthcare setting preferred
- Familiarity with EMR systems
- Strong administrative and organizational skills
- Excellent verbal communication skills in both English and Spanish
- Ability to manage high call volumes and multitask effectively
- Compassionate, patient-focused approach to communication
- Comfortable working under pressure and in time-sensitive situations
- Flexible availability, including the ability to assist on short notice
Key Skills & Attributes:
- Professional phone etiquette
- Strong attention to detail
- Empathy and active listening demeanor
- Reliability and adaptability
- Ability to remain calm and efficient on intense calls
Schedule Requirements:
- This role can be virtual if you have a quiet, private room, with fast internet connection and the ability to plug in a physical phone
- You will need to be able to travel to the office if needed for in person meetings and some phone days
- Must be flexible and available for last-minute coverage and holidays when needed
Employment Term:
The position is part time (and could include some Saturday’s and holiday’s when needed)
A cover letter will be requested if there is interest in hiring.
