End-User Technical Support
- Provide technical support for computer hardware and software issues.
- Resolve incidents via phone, remote tools, or onsite support.
- Respond to service requests submitted through ITSM/ticketing systems.
- Track and document issues and resolutions accurately.
- Manage ticket queue and ensure timely completion in alignment with SLAs.
Skills Tags:
Desktop Support, Technical Support, Help Desk, ITSM, Incident Management, Ticketing Systems, ServiceNow, Customer Support
Hardware Deployment & Imaging
- Install and deploy desktops, laptops, and peripherals.
- Assist with hardware refresh initiatives.
- Perform network-based imaging for Windows 10 to Windows 11 migrations.
- Support workstation setup and configuration.
Skills Tags:
Hardware Deployment, Device Imaging, Windows 10, Windows 11 Migration, Endpoint Deployment, PC Refresh, Break/Fix Support
Active Directory & Systems Support
- Support user account administration in Active Directory.
- Troubleshoot system access and authentication issues.
- Collaborate with team members to resolve escalated technical issues.
Skills Tags:
Active Directory, User Account Management, Systems Troubleshooting, Access Management
Customer Service & Collaboration
- Deliver high-quality customer service to end users.
- Build rapport with clients and maintain professional communication.
- Work independently and collaboratively with managers and technicians.
- Manage multiple projects and priorities simultaneously.
Skills Tags:
Customer Service, Client Relations, Communication Skills, Multitasking, Time Management, Team Collaboration
Company Description
GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.