Job Title: Customer Support Specialist
Duration: 6 + Months Temp to hire
Pay Range: $26 - 28 /hr - Temp to hire
Location: Remote
Position Overview
We are seeking a Customer Support Specialist to provide high-quality administrative and customer service support for group insurance clients. This role partners closely with account management, client service, brokerage partners, and internal service teams to ensure smooth day-to-day account operations, issue resolution, and an excellent client experience.
This is a remote role (Eastern Time hours: 8 AM – 5 PM).
Key Responsibilities
Client & Account Support
- Serve as a primary service contact for assigned client accounts under leadership guidance
- Respond to inquiries from brokers, agents, and internal stakeholders with accuracy and timeliness
- Research, troubleshoot, and resolve routine account and service-related issues
- Escalate complex issues to appropriate internal teams when needed
- Collaborate with account managers and service consultants to ensure seamless client support
Account Administration
- Manage daily administrative tasks for multiple client accounts
- Support updates related to billing, eligibility, plan changes, and benefits inquiries
- Maintain accurate client records and documentation across internal systems
- Assist with audits, reporting requests, and standard deliverables
- Prepare and coordinate broker agreements and related documentation for processing
- Support coordination of commission-related processes with internal teams
Collaboration & Coordination
- Partner with internal stakeholders to support account strategy and service delivery
- Participate in client calls and meetings as required
- Prepare and maintain client summaries, documentation, and service materials
Implementation & Process Support
- Assist with onboarding and implementation of new clients and plan updates
- Follow established procedures, workflows, and service standards
- Identify opportunities for process improvements and share feedback with leadership
Professional Development
- Develop strong knowledge of group insurance products and service systems
- Participate in training programs and continuous learning initiatives
- Build independence and efficiency with experience
Required Qualifications
- High school diploma required; bachelor’s degree preferred
- 3+ years of experience in customer service, account support, insurance, or related field
- Strong communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail and problem-solving ability
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Experience working with clients, brokers, or internal stakeholders preferred
Preferred Experience
- Background in group benefits, insurance, or financial services
- Experience working with customer service systems and workflows
- Exposure to account administration or client servicing roles
Role Summary
This role is ideal for a detail-oriented professional with strong customer service experience who can effectively support complex client accounts, collaborate across teams, and ensure high-quality service delivery in a structured, fast-paced environment.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/
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to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
Disclaimer:- The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. The views expressed in this E-mail message (including the enclosure/(s) or attachment/(s) if any) are those of the individual sender, except where the sender expressly, and with authority, states them to be the views of Dexian DISYS. Before opening any mail and attachments please check them for viruses. Dexian DISYS does not accept any liability for virus infected
Saniya Inamdar
Technical Recruiter
Phone: 201-595-0351
www.dexian.com
Email: saniya.inamdar@dexian.com
LinkedIn: linkedin.com/in/saniya-inamdar-40839720b
Got feedback? Please email BusinessExcellence@dexian.com
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Disclaimer:- The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. The views expressed in this E-mail message (including the enclosure/(s) or attachment/(s) if any) are those of the individual sender, except where the sender expressly, and with authority, states them to be the views of Dexian DISYS. Before opening any mail and attachments please check them for viruses. Dexian DISYS does not accept any liability for virus infected mails
Disclaimer:- The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. The views expressed in this E-mail message (including the enclosure/(s) or attachment/(s) if any) are those of the individual sender, except where the sender expressly, and with authority, states them to be the views of Dexian DISYS. Before opening any mail and attachments please check them for viruses. Dexian DISYS does not accept any liability for virus infected mails.
By participating in our recruitment process, you acknowledge that your personal information (including your CV, contact details, and other information available through job portals or provided by you during the process) may be collected, stored, and processed in our internal recruitment systems and accessed by our teams across different geographical locations for recruitment purposes and, where required, shared with authorized third parties in connection with this opportunity and related hiring processes. For more insights, please refer to the Dexian privacy policy (https://dexian.com/privacy-policy/).
