Location: St. Paul, MN ( Remote )
· In the early stages of implementing an integration platform as a service (iPaaS). The first critical service will be to introduce integration and automation between the legacy eligibility system, MAXIS, and the online application system, MNbenefits.
· The resource will lead the Worker Interface implementation by initiating and managing structured engagement and validation activities with participating pilot local agencies. With a strong focus on county and Tribal needs and client’s program standards and positioned to guide and frame the requirements of the Worker Interface, the resource is responsible for bridging the functional and technical conversations with the project team and pilot local agency partners.
Role Summary
· The Training & Change Management Lead designs and executes a comprehensive training and adoption strategy to ensure high acceptance and successful use of the Worker Interface by frontline staff across all pilot agencies.
Key Responsibilities:
· Design and oversee the overall training strategy and curriculum for the Worker Interface pilot
· Develop high-quality train-the-trainer materials and supporting resources
· Deliver training through a variety of methods (in-person, virtual, self-paced, etc.) tailored to learners’ needs
· Support and articulate change management needs and workforce readiness requirements
· Work closely with the Human Services & Implementation Lead during agency onboarding to ensure staff are prepared and confident
· Measure training effectiveness and adoption rates, adjusting approaches as needed to achieve high success outcomes
· Collaborate with the Product & Project Lead to incorporate training needs into the development timeline and communication plans
· Ensure training materials align with human services program policies and the Whole Family Approach
Qualifications & Experience:
· 5+ Experience in designing and delivering training programs, preferably in human services or government technology implementations
· Proven expertise in adult learning principles and change management methodologies
· Experience creating train-the-trainer programs and supporting materials
· Strong facilitation and presentation skills with the ability to engage diverse audiences
· Familiarity with human-centered design and workforce adoption challenges in public sector environments
· Demonstrated success in driving high adoption rates for new systems or processes
