Summary
The Field Service Engineer (FSE) is responsible for installing, calibrating, troubleshooting, repairing, and performing preventative maintenance on assigned Biocare Medical instruments and equipment, as well as contracted third-party systems. This role supports both corporate and field-based equipment to ensure optimal performance and reliability.
Territories Available
- East Coast (US) - (Chicago, IL preferred)
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Installation, calibration, diagnosis, repair, and preventative maintenance (PM) service of all assigned corporate and field based Biocare Medical and contracted competitive instruments & equipment.
- Provide technical support to clients, Biocare Medical Sales Team, Field Applications Specialists Team, and the Technical Support Department on the proper operation and maintenance of all assigned corporate and field-based Biocare and contracted competitive equipment.
- Serve as Biocare Medical’s on-site client point-of-contact for instrument and instrument service issues.
- Work closely, as needed, with Sales, Marketing, Engineering, QA/QC, and R&D to address instrument concerns, determine corrective action, and ensure timely follow-up.
- Participate in local, regional, and national histology/immunohistochemistry functions as needed.
- Travel both domestically and internationally as required to ensure minimal instrument down time.
- Work on complex assignments and show considerable judgement to ensure timely and successful repair of all corporate and field based Biocare Medical and contracted competitive equipment.
- Other duties as assigned by Management.
Competencies
- Associate degree in Biomedical Equipment Technologies or very closely related field.
- Two plus (2+) years Field Service Engineer (FSE) experience in the medical field or other very closely related instrument service field.
- Electrical and mechanical troubleshooting competency. Robotics and Fluidics a plus.
- Specialized equipment repair training, experience, and/or certification preferred. (BMET) (CBET)
- Clear verbal and writing skills. Ability to prepare and present topics as required.
- High level reading comprehension skills to interpret operating, maintenance, and troubleshooting instructions.
- Advanced computer skills for both daily administrative reporting and interacting with instrument computer hardware and software.
- Attention to detail and good planning and organizational skills.
- Current valid driver’s license including a safe driving record.
Expected Hours of Work
8 a.m. to 5 p.m. Monday - Friday and regularly requires long hours and occasional weekend work.
