At OfficeLuv, we work diligently to streamline the ordering process for modern workspaces. Our clients rely on us to keep their offices and work environments running smoothly, and that starts with a Customer Success team that is organized, efficient, and proactive.
We are currently looking for a Customer Success Agent to support the end-to-end experience for OfficeLuv customers. This is a role for someone who finds satisfaction in the details—someone who enjoys navigating logistics, coordinating cross-departmentally, and ensuring that every customer interaction is handled with thoughtfulness and tactfulness.
- This is a "Work from Home" role; however, candidates must be based out of the Chicago area.
- This role is Part Time, with an estimated weekly schedule of around 20-30 hours, with the potential to scale based on business need and seasonal demand.
- The starting hourly pay rate for this role is $20-$23/hr, with flexibility to scale based on experience.
ABOUT YOU
- You believe in creating the best possible customer experience
- You thrive in fast-paced environments and multitask with ease without getting flustered
- You are detailed, love organization, and are driven by results
- You're personable, professional, and positive!
- You have great communication skills and are comfortable interacting with customers and account managers regularly
- You have a motivating energy and a flexible demeanor
- You are proactive, solution-oriented, and highly organized
- You are punctual, responsible, and willing to learn new things
WHAT YOU'LL DO
- Customer Support & Ticket Management
- Resolve customer tickets promptly using a CRM (Zendesk)
- Accurately tag and categorize customer tickets based on type
- Respond to customer inquiries with professionalism and a helpful, positive tone
- Data & Systems Management
- Update and maintain customer information within internal CRM and backend systems
- Ensure accurate documentation of all customer interactions
- Cross-Functional Collaboration
- Work directly with Account Managers and Operations teams to determine the best course of action for customer requests
- Identify recurring customer issues and report trends to the appropriate team members
- Act as an internal customer advocate, working closely with internal stakeholders to foster a company-wide culture of customer success
QUALIFICATIONS
- Bachelor's degree required
- 1+ year of experience in Customer Success, Account Management, or related client-facing role
- Ability to address tactical issues efficiently and effectively
- Strong Listening skills with the ability to understand customer business needs
- Proven ability to multitask and prioritize in a dynamic environment
- Excellent organizational and time-management skills
- Enjoys working as part of a team in a collaborative environment
- Clear, professional written and verbal communication skills
