Job Description
Work Location: Hybrid. Will work remotely except every other Wednesday they will be required to work onsite in Augusta, ME. Will only consider candidates within an hour radius of Augusta.
Training Schedule: 8:00am to 5:00pm (hour lunch breaks) for first 3 to 5 weeks of training. During training they will still work remotely besides every other Wednesday as they will still be required to report onsite on those days.
Regular Work Schedule: 2nd Shift 3:00pm - 12:00am (hour lunch breaks), Tuesdays through Saturdays (with Sundays and Mondays off). Will work Nights, Weekends, and Holidays.
Top 3 Skills:
1-3 years of desktop support experience
.Experience using ticketing systems
.Strong customer service skills
.Strong documentation experience
.
Preferre
d:Experience working with IBM mainfram
e.
Job Descripti
on:The Specialist is knowledgeable on the usage and support of a collection of personal computer platforms (a range of laptops and desktops, both Windows and Mac) or technical architectures, and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will install and configure system hardware, software, printers and verify network connectivity. The individual shall perform advanced troubleshooting and vendor technical liaison functions. The individual shall design and implement trouble shooting and correction plans, develop and coordinate user training programs and documenting all processes and procedures. The Specialists are responsible for collaborating with Technical Architecture Specialist, Functional Architects, Programmers and vendors to coordinate and enhance the use of the platform and facilitate migration to new versions of the platfo
rm.
Role Descript
ion:Monitor IBM mainframe, Harris Radio towers, Network Nodes, CSN, CAWA, and the Teams email inbox watching for updates to the CSN & Assyst home p
age.Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environm
ent.Make recommendations on functional and technical improvements to the environm
ent.Participate in performance and volume analysis and des
ign.Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an applicat
ion.Provide accurate and complete answers to general use and environment questions in a timely man
ner.Serve as the point of contact for technology support and servi
ces.Serve as the point of integration between the business functions of the department and the technology requirements of the departm
ent.Provide desktop computer support remot
ely.Serve as a point of contact for communication and coordination of service outa
ges.Attend and participate in bi-weekly team and problem review meeti
ngs.Manage the retirement and disposal of obsolete or broken computer equipm
ent.Coordinate the procurement and installation of new computer hardware and softw
are.Coordinate virus protection software programs within departme
nts.Understand the installation of software patches and upgra
des.Provide input to training and/or documentation materials regarding latest technical and functional design chan
ges.Ensure that all work is documented for future refere
nce.Follow quality standa
rds.Ensure effective and reliable backups are being perfor
med.Proactively address customer ne
eds.Communicate accurate and useful status upda
tes.Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and softw
are.Investigate user problems, identify their source, determine possible solutions, test and implement soluti
ons.Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipm
ent.Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficult
ies.Develop and conduct various training and instruction for system us
ers.Identify utilization patterns and their effect on operation/system availability and performance expectati
ons.Ability to work in a team environm
ent.Strong communication skills; both written and spo
ken.