About Passive
You're good at your job. Finding a better one shouldn't take over your life.
Passive helps you explore what's out there without the usual bullshit — no recruiter spam, no public job boards, no spending hours tailoring resumes. You tell us what you're looking for, we show you roles that actually match, and you can apply privately in seconds.
It's the tool you use when you're not actively job hunting but you're open to something better. No commitment, no noise, just opportunities that make sense for where you are and where you want to go.
Take a sneak peek at Passive
The Role
You'll own the entire post-sale employer experience at Passive — from the moment a customer signs through onboarding, adoption, retention, and expansion.
This isn't a support role. You'll work proactively with employers to make sure they get value fast, use the product the right way, and stick around. You'll also be the voice of the customer internally — what you learn from employers feeds directly into how we build product, run sales, and make decisions.
This is the right role if you like working directly with customers and building how customer success works at an early-stage company.
What You'll Own
Onboarding & Time-to-Value
- Lead onboarding for new employer customers
- Make sure they understand how Passive fits into their hiring process
- Get them early wins — qualified applicants, time saved, money saved
Customer Engagement & Retention
- Own the relationship with employer accounts
- Spot problems, usage gaps, and expansion opportunities before they become issues
- Drive renewals and keep customers around
- Turn happy customers into references, case studies, and people who tell others about us
Cross-Functional Collaboration
- Work with Sales on handoffs and making sure expectations are set right
- Partner with Product and Engineering to surface what customers actually need
- Help build the materials that teach customers how to use the product
Building CS from Scratch
- Define what great customer success looks like here
- Build the onboarding flows, success metrics, and how we stay in touch with customers
- Figure out the early signals that tell us if a customer is healthy or at risk
Who We're Looking For
This is a senior, hands-on role.
You're probably a fit if:
- You have 4–8+ years in Customer Success, Account Management, or post-sale roles at B2B SaaS companies
- You've worked with mid-market or growth-stage customers
- You're comfortable working directly with founders and leadership
- You can connect what the product does to outcomes customers actually care about
- You like early-stage, fast-moving environments
Big plus if you've:
- Worked in HR tech, recruiting tools, or adjacent SaaS
- Supported marketplace or platform products
- Built CS processes from the ground up
- Dealt with ATS integrations or workflows
How You Work
- You're proactive. You don't wait for problems to find you.
- You care about results, not just checking boxes.
- You're organized and credible with customers.
- You like solving problems and making things better.
- You're fine wearing multiple hats early on.
Why This Matters
I believe that no one cares how good your product is if your customer experience sucks. We're building something that actually helps people find better careers and helps companies hire better. Customer success isn't an afterthought here — it's core to whether we win or lose.
You'll build this function from scratch, work with a product that's genuinely different, and have real influence on where we go. Competitive pay, meaningful equity, remote-first, high-trust team.
If you've done this before at good companies and want to own it, let's talk.
