This is a remote position.
This is a remote position for USA based agents Only!
What to Expect:
On a daily basis, for the Fraud Detection Program, Agents will perform services related to customer policies and procedures.
- Respond to customer inquiries in the areas of fraud prevention, detection, and resolution. This may include emergency card replacement, emergency cash replacement, blocking lost or stolen cards, telephone-based activation, and the
opportunity to offer value-added services to cardholders.
- Provide cross-referral services with fraud management, outbound notifications
detailing card stoppages, and evaluating transactions and spending history to assess the likelihood of fraud.
- 5 hours required on Mondays and/or Fridays 30 hours a week
Responsibilities include the following:
Outbound Calls: You will make outbound calls to health plan members to schedule
In-Home Health Evaluations.
Scheduling: You will arrange and coordinate the scheduling of the evaluations.
Member Communication: You will answer member questions and provide support
System Requirements
Equipment Must Meet Platform Standards:
PLEASE NOTE: AGENTS MUST BE ON WEBCAM DURING CLASS.
16 GB RAM or greater.
Dual monitors are required.
Webcam required
A hardwired Ethernet connection is required.
CPU Speed: Inter® Core i5 processor (6th generation or above) with 4 cores, 2.4
GHz or higher.
An Apple or Android cell phone is required for secondary code verification.
YubiKey provided by the Client.
Thinscale Program:
MUST maintain the most recent version of Windows 11 (fully patched with no pending updates)