American Sound, a fast-growing Midwest AV integration and service provider, is looking for a skilled AV REMOTE Tier 2 Support Specialist to join our team. This role focuses on troubleshooting and providing remote training for a variety of AV systems, including complex setups in enterprise, higher education, and large-scale environments. If you have a strong background in AV technology and enjoy working with customers to ensure they get the most out of their systems, we want you to be a part of our team.
Job Responsibilities:
- Remotely troubleshoot monitors, displays, and most importantly digital signage
- Load programming and DSP files to hardware and networked devices
- Assist with setup and support of remote monitoring tools like Utelogy, XiO, and Reflect
- Manage tickets and RMAs efficiently to ensure timely issue resolution
- Update and provide feedback on as-built drawings to maintain system accuracy
- Perform system recommissioning and provide end-user training for various AV systems
- Set up virtual meetings to train end users on new systems and unified communications tools like Microsoft Teams and Zoom
Job Requirements:
- 5+ years of experience with AV systems
- Experience reading and interpreting line drawings
- Component-level experience with AV/UC manufacturers, including Crestron, Extron, Biamp, QSC, AMX, Logi, Cisco, Poly, etc.
- Proficiency in updating DSP and AV configuration files
- Excellent customer service skills with a focus on communication and customer satisfaction
Preferred Qualifications:
- CTS certification preferred
- Dante certification
- Certifications with Biamp and Q-Sys
- Certifications with AV, IT, UC, and DSP manufacturers
- Experience installing and commissioning Microsoft Teams and Zoom Rooms
- Knowledge of IT networking and protocols
- Experience using ticketing systems like ServiceNow or other ERP platforms
- Experience with control system programming
- Deep industry and manufacturer knowledge
- Experience working with enterprise and Fortune 500 clients
Job Compensation and Details:
- Pay- $32-35/hr with potential bonus at year end
- Flexible Shift Time- 40 hours between 8pm-8am, Thursday- Sunday
- Benefits include but are not limited to: Health, Vision, and Dental Insurance, 401k Vacation, PTO, and Paid Holidays
Job Type: Full-time
Pay: $32.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you aware that this position's days and hours are listed as Thursday- Sunday between 8pm-8am? Schedule is flexible within that time window and days as long as it is consistent.
Work Location: Remote
