About Rent Butter
Rent Butter is not just another tenant screening tool; we are modernizing the way housing decisions are made. By moving beyond antiquated FICO scores and utilizing advanced banking analytics, alternative data, and fraud detection, we help property owners identify high-quality residents who might otherwise be overlooked. We reduce bad debt, streamline leasing operations, and create a more inclusive housing economy.
The Role
We are looking for an Customer Success Manager who operates less like a salesperson and more like a strategic business partner.
In this role, you will not just sell additional products and services. You will dive deep into the P&L, operational workflows, and risk profiles of the nation’s largest property management companies, owner/operators and REITs. Your goal is to understand their business as well as they do—identifying where they are losing money to fraud, where they are inefficient in their leasing process, and how Rent Butter can directly impact their Net Operating Income (NOI).
If you are a curious, analytical, and empathetic relationship builder who thrives on acting as a long-term trusted advisor to the C-Suite, this is the role for you.
Key Responsibilities
1. Deep-Dive Discovery & Consultancy
- Conduct rigorous discovery sessions with C-level executives (COOs, CFOs, VPs of Asset Management) to uncover hidden pains in their current leasing and screening processes.
- Analyze client financial data to quantify the cost of bad debt, evictions, and vacancy loss, building a bespoke business case for each prospect.
- Act as a consultant on industry trends, advising clients on Fair Housing compliance, fraud trends in the manufactured housing and multifamily space, and credit risk management strategies.
2. Strategic Account Management
- Navigate complex enterprise organizations, mapping out stakeholders from site-level leasing agents to regional managers and executive leadership.
- Orchestrate the "long sale," maintaining engagement through value-add interactions, not just "checking in."
- Tailor the Rent Butter solution to fit the specific operational DNA of the client, ensuring our technology integrates seamlessly with their existing Property Management Software and workflows.
3. The "Trusted Advisor" Transition
- Oversee the transition from "prospect" to "partner," ensuring that the promises made during the sales cycle are operationally executed during onboarding.
- Conduct Quarterly Business Reviews (QBRs) with your book of business to review performance metrics, suggest optimization strategies, and ensure they are maximizing their ROI.
- Proactively identify areas where the client’s business is evolving and prescribe how Rent Butter can adapt to support their new goals.
What We Are Looking For
- Experience: 5+ years in Enterprise SaaS customer success and/or sales, with a strong preference for experience in PropTech, Multifamily, or FinTech.
- Financial Acumen: You understand how property management companies make money. You can speak fluently about NOI, Cap Rates, Bad Debt, and Occupancy.
- Consultative DNA: You have a history of challenging the status quo. You are comfortable telling a prospect, "I think there is a better way to handle this risk," and backing it up with data.
- Curiosity: You are genuinely interested in how businesses work. You ask "Why?" until you get to the root cause of a problem.
- Relationship Focus: You prioritize long-term trust over short-term wins. You view a signed contract as the starting line, not the finish line.
Why You’ll Love It Here
- Impact: You are building a product that genuinely helps people get housing while protecting asset owners—a true win-win.
- Autonomy: We trust our Enterprise AEs to manage their clients like their own franchise.
- Culture: We value transparency, deep work, and intellectual curiosity.
- Compensation: Competitive base salary + Commission/Bonus + Equity.
