We are seeking a motivated and customer-focused Live Chat Support Agent to join our team, either onsite or remotely. This role plays a vital part in delivering timely, accurate, and friendly support to our customers through live chat channels.
As a Live Chat Support Agent, you will be the first point of contact for customers seeking assistance, helping to resolve inquiries efficiently while maintaining a positive experience. This position offers the flexibility to work from the office or remotely, making it ideal for candidates who thrive in dynamic communication environments.
Key Objectives
- Provide prompt and professional live chat support to customers
- Resolve customer inquiries, issues, and requests with accuracy and empathy
- Maintain high customer satisfaction through effective communication and problem-solving
- Collaborate with internal teams to escalate and resolve complex issues
- Contribute to continuous improvement of support processes and knowledge base
Responsibilities
- Respond to customer inquiries via live chat promptly and professionally
- Identify customer needs and provide appropriate solutions or escalate when necessary
- Document interactions accurately and update customer records
- Manage multiple chat conversations simultaneously while maintaining quality
- Stay informed about product updates, policies, and procedures to assist customers effectively
- Work collaboratively with team members and other departments to ensure seamless customer service
- Meet or exceed individual and team performance goals related to response time, resolution rate, and customer satisfaction
Qualifications
- High school diploma or equivalent; associate or bachelor’s degree preferred
- Previous experience in customer service, preferably in live chat or digital support environments
- Excellent written communication skills with strong attention to detail
- Ability to multi-task and manage time effectively in a fast-paced setting
- Comfortable using chat platforms, CRM systems, and basic computer applications
- Strong problem-solving skills and a customer-centric mindset
- Reliable internet connection and a quiet workspace for remote positions
- Flexibility to work varied shifts, including evenings or weekends, if required
Benefits
- Competitive salary with performance-based incentives
- Flexible work options: office-based or fully remote
- Comprehensive health, dental, and vision insurance plans
- Paid time off and holidays
- Professional development opportunities and ongoing training
- Supportive and inclusive work environment
- Access to modern tools and technology to enhance your work experience
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