Company Description
AutoEngage.ai is a cutting-edge platform leveraging advanced Artificial Intelligence to revolutionize customer engagement in the service industry. Our A.I. Service Assistant utilizes sophisticated Natural Language Processing (NLP) technology to enable seamless, proactive communication with service customers. By booking appointments directly on the scheduler without manual intervention, we help businesses increase retention, drive revenue, reduce costs, and maximize customer lifetime value. AutoEngage.ai is dedicated to enhancing customer experiences while improving operational efficiency for businesses.
Role Description
This is a full-time remote role for a Customer Success Enterprise Specialist. The selected candidate will be responsible for providing excellent customer support, ensuring customer satisfaction, and addressing inquiries and concerns promptly. This role involves actively building and nurturing customer relationships, analyzing customer feedback to identify areas of improvement, collaborating with internal teams, and helping customers maximize the value of AutoEngage.ai solutions. The Customer Success Specialist will play a vital role in enhancing user experiences and ensuring long-term customer success.
Qualifications
- Strong Customer Service and Customer Satisfaction skills, with an empathetic and solutions-oriented approach
- Exceptional Communication and Customer Support skills, both verbal and written, with the ability to build rapport
- Proficiency in Analytical Skills to evaluate customer feedback, identify trends, and propose actionable insights
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment
- Previous experience with CRM tools and customer relationship workflows is a plus
- Bachelor's degree in Business, Communications, or a related field is preferred but not required
