The Customer Service Representative I is a call center position responsible for being the first point of contact for all of AdvaCare’s internal and external customers.
Job Duties
- Answer phones in a friendly, professional, customer-centric manner.
- Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
- Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
- Point of primary contact for all customer service-related issues.
Job Requirements
- Empathy, passion, and enthusiasm for helping those in need.
- Strong attention to detail and ability to multitask across multiple web-based order entry platforms
- Strong written and verbal communication skills
- Ability to compose clear, concise messages via email and instant message.
- Ability to speak clearly and articulately when working with internal and external customers on the phone.
- Strong computer/systems skills (Microsoft Office Suite, etc.)
- Access to home office set up
Shift Information
This is a weekend, part-time, remote work position, scheduled for twelve (12) hours per weekend once training is completed.
Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (cst) starting on Monday, December 1, 2025, through Wednesday, December 31, 2025.
Starting wage: $17.00/hr with an increase to $18.00/hr upon completion of training.
Permanent Schedule Coverage Availability – Commences Saturday, January 3, 2026
Maximum of 12 hours per weekend, consisting of one 8-hour shift (Saturday - 12:30 pm to 9:00 pm) and a 4-hour shift (Sunday - 5:00 pm to 9:00 pm).
Benefits
All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware.
Key Words
Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical
