Job Description
At YouScience, we value our employees and their contributions to our mission. Join us in making a difference in the lives of educators and students by providing top-tier customer support and driving product excellence.
The Customer Support Associate plays a vital role in enhancing the YouScience experience for educators and students. This position requires a deep understanding of our users' challenges and a commitment to providing swift, empathetic, and effective solutions. The ideal candidate will contribute to our continuous improvement efforts by providing valuable insights and feedback to relevant departments.
Key Responsibilities
- Deliver outstanding customer support via chat, phone, and email, showing attentive listening and genuine care
- Demonstrate advanced technical problem-solving skills and resourcefulness
- Collaborate effectively within a team environment while maintaining individual accountability
- Document customer interactions in CRM systems while managing communications and research
- Develop and maintain comprehensive product knowledge
- Capture and report client feedback and product improvement suggestions
- Serve as a subject matter expert or project owner as assigned
- Utilize company resources to efficiently resolve technical issues
- Perform cross-departmental duties as required
