Are you a highly empathetic and organized individual with a passion for helping others? Do you thrive in a fast-paced environment where your communication skills can make a real difference? Enable Dental is looking for a dedicated Customer Care Specialist to join our growing team. In this role, you will be the first point of contact for our patients and their families, ensuring a seamless and positive experience from initial inquiry to appointment completion.
Key Responsibilities:
- Respond promptly and professionally to patient inquiries via phone, email, and online chat, providing accurate information about our services, scheduling, and billing
- Assist patients with scheduling and rescheduling appointments, ensuring optimal route planning for our mobile dental teams
- Provide compassionate support to patients and their caregivers, addressing concerns and resolving issues with patience and efficiency
- Maintain accurate and detailed patient records in our CRM system
- Collaborate closely with our clinical and operations teams to ensure smooth patient journeys
- Educate patients on the benefits of mobile dental care and guide them through the process
- Handle insurance inquiries and assist with payment processing
- Contribute to the continuous improvement of our customer care processes and patient experience
Requirements
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred
- 2+ years of experience in a customer service or call center role, preferably in a healthcare setting
- Exceptional verbal and written communication skills
- Strong active listening and problem-solving abilities
- Proficiency in using CRM software and other office applications
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment
- Empathy, patience, and a genuine desire to help others
- Familiarity with medical/dental terminology is a plus
- Ability to pass background checks as required
- Ability to work 8am-5pm PST (10am-7pm CST)
Benefits
Compensation: $18.00/hr
Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.
