QSR Facilities Manager
Reports To: Sr Director of Construction & Development
Role Overview
The Facilities Manager will oversee all aspects of facilities management across the Emerald Wings portfolio of restaurants. This role ensures our restaurants operate safely, efficiently, and cost-effectively by managing utilities, vendor contracts, equipment purchases, and day-to-day maintenance coordination. The Facilities Manager will also be liaison with landlords and operations teams to resolve property issues quickly and effectively.
Key Responsibilities
- Facilities & Maintenance
- Manage ongoing repairs and preventive maintenance to keep restaurants fully functional and in brand-standard condition.
- Implement systems to track maintenance requests and resolution timelines.
- Coordinate with vendors and contractors to ensure quality, cost-effective work.
- Manage preventive maintenance schedules for HVAC, refrigeration, grease traps, hood systems, and other critical equipment.
- Partner with operations teams on facilities-related needs and improvements.
- Ensure timely escalation and resolution of property-related concerns to the Construction and Real Estate teams.
- Manage and track all equipment and service warranties, and ensure work is completed under warranty when applicable.
- Utilities, Vendors & Contracts
- Oversee utility bills, payments, and usage tracking across all locations.
- Manage vendor relationships and service contracts for repairs, cleaning, pest control, and other facility needs.
- Negotiate pricing and performance standards with vendors.
- Capital Equipment
- Lead large equipment purchases and installations (e.g., HVAC, fryers, etc.).
- Budget & Reporting
- Develop and manage the facilities budget, including maintenance, utilities, and capital expenses.
- Provide regular reporting on facilities costs, upcoming capital needs, and vendor performance.
Qualifications
- 5+ years of facilities management experience, ideally in the restaurant, retail, or multi-unit franchise industry.
- Knowledge of HVAC, refrigeration, plumbing, and electrical systems in commercial food service environments.
- Experience managing vendors, service contracts, and large-scale equipment purchases.
- Ability to manage budgets and analyze cost data.
- Excellent organizational skills with the ability to manage multiple priorities across a multi-state portfolio.
- Strong communication, negotiation, and relationship management skills (including with landlords and property managers).
- Occasional travel required to restaurant locations.
Why Join Emerald Wings?
- Opportunity to build and scale the facilities function of a fast-growing, multi-state franchise group.
- Work in a high-growth, entrepreneurial environment with a leadership team committed to operational excellence.
- Competitive salary, benefits, and career advancement opportunities as the company grows.
Job Type: Full-time
Pay: $80,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: Remote
