We’re looking for a Technical Support Specialist with hands-on knowledge of how electric scooters and e-bikes work. This isn’t a typical customer service job — we need someone who can diagnose issues, understand components, and guide riders through repairs or maintenance. You’ll communicate with customers exclusively via email, providing step-by-step troubleshooting and solutions.
Responsibilities
- Diagnose and troubleshoot technical problems (motors, batteries, controllers, brakes, wiring, displays, etc.)
- Guide customers through setup, maintenance, and repair via clear email instructions
- Identify when issues require part replacement, warranty service, or escalation to repair partners
- Document common problems and solutions to build our internal knowledge base and public FAQs
- Collaborate with operations to improve product instructions and reduce recurring issues
What We’re Looking For
- Must-have: Practical experience diagnosing and repairing electric scooters or e-bikes
- Strong technical understanding of motors, batteries, controllers, wiring, brakes, and displays
- Excellent written communication skills — able to explain complex technical processes clearly
- Independent problem-solver who thrives in a remote, self-directed environment
- Empathy and patience when helping riders of all mechanical skill levels
Perks
- Fully remote — work from anywhere
- Flexible hours — work when you’re at your best
- Directly help riders get back out enjoying their scooters and e-bikes
Job Types: Part-time, Contract
Pay: $25.00 - $30.00 per hour
Benefits:
- Flexible schedule
- Work from home
Application Question(s):
- Do you have experience diagnosing or repairing E-Scooters or E-Bikes?
Work Location: Remote
