Rydology is looking for a Customer Support Specialist with technical knowledge of electric scooters and their components. You’ll be the first point of contact for riders who need help diagnosing issues, understanding their scooters, or navigating warranty/repair questions. All support is handled through our ticketing system — no phone or live chat required. Your goal: provide empathetic, knowledgeable responses that solve problems quickly and keep riders confident in their scooters.
Responsibilities
- Answer customer support emails with clarity, professionalism, and empathy
- Troubleshoot technical issues across multiple electric scooter brands and models
- Guide customers through setup, maintenance, and repair processes via email
- Collaborate with Rydology owners to escalate complex issues
What We’re Looking For
- Strong technical understanding of electric scooters (motors, batteries, controllers, etc.)
- Excellent written communication skills — able to explain complex topics simply
- Problem-solver mindset: persistent, resourceful, and customer-first
- Ability to work independently in a fully remote environment
- Empathy and patience when working with riders of all technical skill levels
Perks
- Fully remote, work from anywhere
- Flexible hours — work when you’re at your best
- Direct impact on keeping riders safe, happy, and on the road
Job Types: Part-time, Contract
Pay: $25.00 - $30.00 per hour
Expected hours: 1 – 10 per week
Benefits:
- Flexible schedule
- Work from home
Work Location: Remote
