We're searching for some really great people who enjoy customers as much as we do.
Named as one of Puget Sound Business Journal’s Best Places to Work three years running, 2021, 2022 and 2023. We are a certified Great Place to Work™ and were named a Best Workplace eight times, most recently in 2024 in the Financial Services and Insurance category.
Check out our rating at: Working at Evergreen Home Loans | Great Place To Work®
Wow happens every day at Evergreen. Our vision is centered on changing the world one relationship at a time.
Learn more about us on our website here.
Discover what’s possible with Evergreen.
We're looking to add people who feel the same way we do about our customers, our associates, and the work we do. In return, you'll be part of a growing, contemporary company that rewards creative thinking and believes in helping you get to where you want to be. You'll also enjoy a comprehensive benefits package and an attractive 401K plan to help you grow along with us!
The LOS Admin Support Analyst monitors the Encompass Admin support request queue and responds to requests for assistance with issues that are due to Encompass set-up. Typical troubleshooting issues involve user rights and privileges, screen or document behavior, eFolder/eSign functionality, eDisclosure and Document Services functions, and unexpected error messages that require resolution. This position participates in basic Encompass Administration project work as assigned.
Essential Duties and Responsibilities:
- Monitor the Encompass Admin support request queue and respond based on SLA to requests for assistance. Perform basic analysis of the request, drafting a problem statement, and routing the request to appropriate staff or department for resolution.
- Perform daily/weekly/monthly system maintenance responsibilities associated with the on-going function of Encompass LOS as assigned by Lead LOS Administrator
- Maintain and update Encompass Configuration and Set-Up as assigned by Lead LOS Administrator, which includes (but not limited to): Organization and User Setup, Password Resets and unlocking loan files, LO/LOA Relationships setup, Sending IT Support Notifications to the field for Encompass performance issues and scheduled maintenance, Service Password Accounts, Loan templates, documents, fees, and vendor services setup.
- Work with Encompass Administrators and LOS Lead Administrator to release simplistic business rules, minor input form changes or basic workflows as assigned by the Lead LOS Administrator or Director of Mortgage Technology, following Evergreen’s best practices for programming, work review, user acceptance and release to production.
- Perform testing of technical work completed within Encompass by admin programmers to validate intended functionality is achieved. Provide testing findings back to both admin and stakeholders.
- Maintain documentation and change management of all system changes.
- Provide support for end user requests as escalated from our 1st level support teams.
- Support Loan Operation and Training staff in troubleshooting loan specific and Encompass usage issues.
- Other duties as assigned.
Performance Expectations:
- Perform all actions in accordance with the Mission, Vision, and Convictions of EHL.
- Provide a “WOW” experience and effectively communicate with associates, clients, partners, and vendors via phone, written communication and/or in person.
- Seek Feedback: Host regular and timely communication with associates and Manager.
- Be willing to assume additional responsibilities/duties/projects as they arise.
- Have strong organization skills, the ability to learn quickly, and accuracy/timeliness in completing tasks.
- Perform all actions in accordance with policies and procedures of the company.
- Expected to meet productivity guidelines of the position.
- Effectively use software specific for the position and Microsoft office products.
- Work well with other members of the EHL team and be willing to fill in when needed.
Specific Skills/ Knowledge/ Abilities Required for Position:
- Bachelor’s degree in a related field from an accredited institution or equivalent years of experience.
- Knowledge of all areas of loan policy, practices, procedures and terminology, required.
- Proficient in Microsoft Office, specifically MS Word and MS Excel, required.
- 2-4 years’ experience with Encompass LOS in a production or support role, required.
- Experience in the Mortgage Industry in a processing, origination, production support or administrative role.
- High comfort level in basic computer skills, such as an understanding of drive locations/folders and finding/saving files.
- Initiative and ability to create relationships of trust with business units and field/production support staff.
- Strong problem-solving skills, ability think strategically to provide high quality solutions.
- Excellent organizational, data gathering and follow-up skills.
- Proven track record in meeting deadlines, quickly and accurately troubleshooting issues, problem-solving and communicating with other business units.
- Exercise good judgment and strong character, motivated, hard working.
- Ability to work well with fellow associates, clients and vendors.
Physical Requirements:
- Requires all forms of dexterity and mobility throughout the shift, which may include extended periods of sitting and/or standing. Occasionally required to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
- Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
- Ability to work in a fast-paced, occasionally noisy environment.
- May be required to drive for business purposes and if so, must hold a driver’s license in good standing and maintain personal auto insurance in compliance with EHL’s Auto Insurance policy.
Compensation:
The hourly rate for this position ranges from $28.08 - $54.07 per hour depending on a number of factors including location and experience.
Benefits and Perks:
Eligible associates (and their families) have the option to enroll in medical, dental, and/or vision coverage of which both the associate and the company contribute towards expenses. Basic Life/AD&D insurance for eligible associates as well as a Short-term Disability benefit are provided by Evergreen. Additional Voluntary Life/AD&D, Long-term Disability benefits and Legal/ID protection plans paid for by the associate are also available. Associates are automatically enrolled in Evergreen’s 401(k) plan. Personal Time Off (PTO) of up to 13.34 hours may be earned monthly and associates may enjoy 9 paid holidays each year. Paid voluntary day of work, company matching on charitable donations and mortgage loan benefit.
Evergreen is an equal opportunity employer and E-Verify employer.www.Evergreenhomeloans.com
Equal Housing Lender
©2025 Evergreen Moneysource Mortgage Company® dba Evergreen Home Loans NMLS ID 3182. 15405 SE 37th Street, Suite 200 Bellevue, WA 98006 Equal Housing Lender. AZ Mortgage Banker License #0910074; CA Licensed by the DFPI under the CRMLA #4130291; NV Mortgage Company License 4837. Evergreen Home Loans does not represent HUD or FHA and the information provided here was not authored, approved, or endorsed by HUD or FHA. For individual and company license information visit www.nmlsconsumeraccess.org.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
