Job Overview
We are seeking a dedicated and enthusiastic Customer Specialist to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients while effectively managing inquiries and resolving issues. This role requires strong communication skills, a customer-oriented mindset, and the ability to work in a fast-paced environment.
Responsibilities
- Deliver outstanding customer support through various channels including phone, email, and chat.
- Assist clients with inquiries regarding products and services, ensuring a high level of satisfaction.
- Conduct outbound calls to follow up on customer inquiries and provide necessary information.
- Maintain accurate records of customer interactions through data entry in our systems.
- Collaborate with team members to enhance client services and improve overall customer experience.
- Utilize Microsoft Office applications to create reports and manage documentation effectively.
- Handle cash transactions accurately when necessary, ensuring compliance with company policies.
- Analyze customer feedback to identify trends and suggest improvements.
Skills
- Bachelor’s degree in Engineering or related technical field preferred open to HSD
- 3+ years as electrician or working on electrical components, EV charging equipment repair/installation experience strongly preferred
- Oral and Written Communication skills
- Electrical/electronic experience
- Proficiency in Microsoft Word, Outlook, Teams, PowerPoint
Job Types: Full-time, Contract
Pay: $25.00 - $32.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Vision insurance
Work Location: Remote
