A Vehicle Technical Assistance Agent provides expert support to dealer automotive technicians by diagnosing complex technical issues and offering solutions related to vehicle performance and repairs. If you are skilled and /OR certified in two or more of the following; engine, transmission / transaxle, axles, suspension / steering, brakes, electrical, HVAC or advanced diagnostics and would like an opportunity to put away the wrenches and work from home, this opportunity is for you. This role combines in-depth automotive knowledge with exceptional customer service skills to ensure efficient problem resolution and high customer satisfaction to domestic automotive dealers.
Key responsibilities:
- Technical Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.
- Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.
- Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using the company's CRM system.
- Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
- Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
- Quality Assurance: Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.
Qualifications:
- Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience
- Certifications: State or ASE Certified
- Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable). Previous experience in customer service, or related fields is also preferred, but not required.
- Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies are a plus.
- Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
- Problem-Solving: Ability to think critically and provide effective solutions under pressure.
- Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and / or other relevant applications.
- Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.
Job Types: Full-time, Contract, Temporary
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
- Work from home
Work Location: Remote
