RESPONSIBILITIES
l Deliver Tier 1–3 support for OIG staff (M365, Active Directory, SharePoint, telephony, mobile devices).
l Manage accounts, permissions, and Group Policies.
l Troubleshoot hardware, software, and networking issues.
l Implement automation (Power Automate, Power BI, inventory automation).
l Support vulnerability assessments and remediation.
l Develop SOPs, backup/recovery strategies, and training guides.
l Track tickets and meet SLA requirements for resolution.
QUALIFICATIONS
l Bachelor’s degree in Computer Science, Information Systems, or related field.
l 5+ years of IT experience with 3+ years in enterprise help desk and administration.
l Strong background in Microsoft 365, AD, SharePoint, and IT service management.
l Familiarity with cloud computing and hybrid IT environments.
l Active T5/6C clearance required.
Job Type: Contract
Pay: $40.00 - $60.00 per hour
Work Location: Remote
