Pacific Consulting is a global consulting firm specializing in fashion, technology and all manner of luxury goods and services. Our highlights include growing new businesses and assisting established brands that are expanding into emerging markets.
We collaborate with our clients to re-imagine the possibilities for their brand, and develop a strategy to optimize their goals.
About The Role
As a Virtual Help Desk Agent in our Customer Support department, you will serve as the first point of contact for customers seeking assistance. This hourly, full-time position requires a proactive listener and problem-solver who communicates fluently in English. Your role will involve resolving technical issues, guiding users through troubleshooting steps, and ensuring a seamless support experience, all while delivering exceptional customer service remotely.
What You'll Do
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues, guiding users step-by-step toward resolution.
- Document support interactions, solutions, and feedback within internal systems.
- Collaborate with internal teams to escalate and resolve complex problems.
- Maintain up-to-date knowledge of company products, services, and policies.
- Ensure a high level of customer satisfaction by demonstrating empathy and patience during interactions.
Qualifications
- Fluent in spoken and written English with excellent communication skills.
- Previous experience in a customer support or help desk role preferred.
- Strong problem-solving skills with a keen attention to detail.
- Ability to multitask and manage time effectively in a remote environment.
- Familiarity with ticketing systems and remote troubleshooting tools is a plus.
- A reliable internet connection and a quiet workspace are required.
The pay range for this role is: 28 - 30 USD per hour(Remote (United States))
