We are seeking a dedicated and compassionate Customer Care Specialist to provide exceptional support through dedicated phone line coverage. This role focuses on managing inbound communication, ensuring timely follow-up, and assisting in care coordination by handling documentation and post-visit outreach.
Key Responsibilities:
Answer inbound calls to the assigned phone lines during regular business hours
Return voicemails in a timely and professional manner between live calls
Send clinical notes and follow-up documentation for designated markets, ensuring compliance and accuracy
Assist with Post-Operative patient calls as needed to confirm recovery and next steps
Maintain accurate call records, dispositions, and patient follow-up details within the CRM and shared systems
Follow HIPAA compliance and internal security guidelines for all patient information
Requirements
Must reside in the state of California
1+ year experience in a customer service, medical/dental office, or call center environment preferred
Bilingual - Fluent in Spanish and English (required)
Comfortable handling multiple phone lines and managing high-call volume
Strong written and verbal communication skills
Experience using Five9 Phone system, CRM systems, Gmail, and Google Sheets/Docs a plus
Highly organized, adaptable, and capable of working independently in a remote setting
Benefits
Compensation: Enjoy a competitive hour rate ranging of $18/hr
Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.
