At Huenei, we continue adding talent to our Tribe! 🙌
If you're one of those people who:
- Likes to challenge the status quo
- Thinks differently
- Has a curious and agile mindset
- Enjoys creating as part of a team
- Is interested in digital transformation
- Wants to grow professionally and is eager to learn
- Likes to have a good time at work
Imagine yourself in this role 💻
- Serving as the first point of contact for IT support via phone, email, or ticketing system.
- Diagnosing and resolving Level 1 and Level 2 technical issues related to hardware, software, networks, and user accounts.
- Providing support for Windows/macOS operating systems, Jumpcloud IDP, Google Workspace, Slack, Jira, and common business applications.
- Assisting users with troubleshooting VPN, printers, Wi-Fi, and email issues (Gmail).
- Creating and maintaining detailed documentation of technical issues and resolutions.
- Escalating unresolved technical problems to higher-level IT teams when necessary.
- Supporting onboarding and offboarding of employees, including user account setup and access provisioning.
- Maintaining and updating IT asset inventory and documentation.
- Following IT policies, security protocols, and compliance requirements.
- Educating users on IT best practices and providing training when needed.
Requirements:
If you have…
- 1-3 years of experience in IT helpdesk or technical support roles.
- Strong troubleshooting skills for Windows/macOS, Google Workspace, and networking fundamentals.
- Experience with device management, user management, and access controls using Jump Cloud as corporate IDP.
- Familiarity with ticketing systems (Jira Service Management).
- Basic knowledge of networking concepts such as DNS, DHCP, and VPN.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and in a team environment.
- Strong attention to detail and documentation skills.
- High English proficiency.
If you don’t meet 100% of the requirements but have the confidence to learn, don’t hesitate to apply! 🚀
At Huenei, we value our employees and provide a positive and rewarding work environment. By joining our team, you can enjoy the following benefits ✔:
- Training program
- Flexibility to balance your personal and professional life
- In-company English classes
- Referral program
- Benefits platform
