About Us
LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across all 50 states.
At the heart of this transformation is our team of 50+ talented developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.
Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company—it's a tech company revolutionizing healthcare.
If you're passionate about building impactful technology, solving complex challenges, and seeing your code change lives, LifeMD is the place to grow, innovate, and make a difference.
Join us and let's build the future of healthcare—together. 🚀
About the Role{{:}
}We are seeking a talented and driven First Level Support Engineer to provide first-line technical support to end-users, resolve basic technical issues, and escalate complex problems to the Technical Escalation Manager. The ideal candidate will also have hands-on experience with Jira Service Management, Notion, MongoDB, and a proactive approach to handling tickets while educating the end user
.As a First Level Support Engineer, you'll collaborate closely with cross-functional teams, contribute to both front-end and back-end debugging as necessary for ticket resolution, and play a key role in delivering seamless user experiences
.Key Responsibilities{{:
- }
- } Provide first-line support to end-users via phone, email, or chat, assisting with hardware, software, network, and system-related issue
- s Diagnose and resolve basic technical issues related to operating systems, applications, and hardwar
- e Create and manage support tickets in the Jira ticketing system, ensuring all incidents and service requests are logged, prioritized, and tracked to resolutio
- n Offer guidance to users on IT-related best practices and solutions to common technical issue
- s Effectively manage multiple support tickets simultaneousl
- y Collaborate with other cross-functional teams to improve processes, enhance system performance, and implement preventive maintenanc
- e Ensure all support tasks are completed in accordance with SLAs (Service Level Agreements
) Requiremen
tsBasic Qualifications{{
- :}}1+ years of professional experience as a First Line Help Desk Support or similar r
- o
- le Basic knowledge of networking principles, such as TCP/IP, DNS, DHCP, VPN, et
- c. Excellent communication skills, with the ability to explain technical concepts to non-technical use
rs Preferred Qualifications{
- {
- :}} Hands-on experience with Jira Service Management and Confluen
- ce Certification in CompTIA A+, ITIL, or other IT support-related certificati
- ons Strong customer service orientation and patience when dealing with end-us
- ers Strong problem-solving skills and attention to det
ail Bene
- f
- its Salary Range{{:}} $60,000-70
- ,000 Health Care Plan (Medical, Dental & Vis
- ion) Retirement Plan (401K,
- IRA) Life Insurance (Basic, Voluntary & AD&am
- p;D) Unlimited PTO Po
- licy Paid Holi
- days Short Term & Long Term Disabi
- lity Training & Develo
pment
