Job Overview
Join Omni as a remote Customer Service Representative in a contractor role, where you will have the opportunity to engage with a diverse range of clients, including Fortune 500 companies. This position marks the beginning of your journey as a vital member of our community of remote customer care contractors, granting you exclusive access to a variety of open contracts.
Key Responsibilities
- Deliver exceptional customer service by managing inbound calls, chat messages, and email inquiries.
- Provide accurate information regarding client products and services to enhance customer experience.
- Collaborate with fellow contractors to continuously improve service quality.
Required Skills
- Strong verbal and written communication skills.
- Proven ability to multitask in a fast-paced environment.
- Experience in handling customer inquiries through various communication channels.
Qualifications
- Prior experience in customer service or a related field is preferred.
- A customer-centric mindset with effective problem-solving capabilities.
Career Growth Opportunities
At Omni, you will gain valuable experience working with esteemed clients, paving the way for potential career advancement through enhanced skills and performance metrics.
Company Culture And Values
Omni promotes a supportive and adaptable work environment that values excellence and collaboration. We are committed to fostering a community where independent contractors can thrive and contribute to client success.
Compensation And Benefits
- Contract earnings range from \(14 to \)20 per hour, based on client agreements.
- Pay is influenced by your performance and call status while assisting customers.
- Additional incentives may be available based on client performance metrics.
Schedule
- Most work hours are during weekdays and daytime, providing the flexibility to create a work schedule that suits your lifestyle.
Please note that certain home office locations are not approved for this role.
Employment Type: Contractor
