Position Title: Remote Customer Service Representative (Healthcare Billing)
Job Overview
We are in search of an empathetic and dedicated Remote Customer Service Representative to become an integral part of our team. In this pivotal role, you will assist patients in managing their medical bills by delivering exceptional service and facilitating payment arrangements. Engaging with patients through phone communication in a dynamic environment, your efforts will be crucial in resolving account balances and ensuring timely payments.
Key Responsibilities
- Deliver outstanding service to patients, embodying the organization's values and mission.
- Initiate and conduct phone conversations with patients to assist them in managing their medical bill payments.
- Communicate with clarity, professionalism, and empathy, ensuring patients are well-informed about the payment process.
- Review patient accounts and meticulously document all interactions to maintain accurate records.
- Collaborate with patients to negotiate feasible payment plans and amounts that reflect their individual circumstances.
- Aid patients in setting up payments via check, credit card, or electronic transfer methods.
- Uphold company policies and procedures to guarantee compliance and a smooth experience for patients.
- Strive to meet or surpass established performance objectives and targets.
- Work collaboratively with team leads and management to address concerns and enhance patient satisfaction.
- Fulfill additional duties as assigned by management to ensure team success and patient contentment.
Required Skills
- A strong commitment to customer service and client satisfaction.
- Excellent verbal and written communication abilities.
- Capacity to maintain confidentiality and demonstrate integrity in all interactions.
- A collaborative spirit with a focus on teamwork.
- Proficient in basic computer skills, with a willingness to learn new software systems rapidly.
Qualifications
- Prior customer service experience is preferred.
- Experience in medical billing or healthcare revenue cycle management is advantageous.
- A high school diploma or GED is required, with some college coursework preferred but not mandatory.
Career Growth Opportunities
As a Remote Customer Service Representative, you will encounter opportunities for professional development and potential advancement within our organization as you acquire expertise in healthcare billing and customer service.
Employment Type: Contractor
