Job Overview
Join Omni as a Remote Customer Service Representative in a contractor capacity, where you will have the opportunity to connect with a diverse range of Fortune 500 companies. This role allows you to engage with customers through various channels, including inbound phone calls, chat messages, and email communications, while enjoying the flexibility of remote work.
Key Responsibilities
- Deliver exceptional customer service by addressing inquiries via phone, chat, and email.
- Effectively manage and prioritize customer requests while maintaining a professional demeanor.
- Adhere to specific client guidelines and performance metrics to ensure high-quality service.
Required Skills
- Strong communication abilities to interact with customers effectively.
- Proficiency in managing multiple communication platforms (phone, chat, email).
- Self-motivated with excellent time management capabilities.
- Problem-solving skills to resolve customer issues efficiently.
- Basic computer literacy is essential.
Qualifications
- Prior experience in customer service or a related field is preferred but not mandatory.
- Ability to work autonomously in a remote environment.
- Strong organizational skills and attention to detail are vital.
Career Growth Opportunities
As a contractor with Omni, you will gain exposure to various clients, which can lead to potential future contracting roles and facilitating your professional development in the customer service domain.
Company Culture And Values
Omni prides itself on fostering a flexible and inclusive culture that empowers its remote contractors to design their own work schedules, ensuring a balanced work-life dynamic.
Compensation And Benefits
- Contract earnings range from \(14 to \)20 per hour, dependent on client rates.
- Pay is influenced by your performance during customer interactions.
- Additional incentives may be available based on client requirements and performance metrics.
Please note: Home office locations not approved include Alaska, California, Connecticut, Delaware, Denver, Flagstaff, Hawaii, Illinois, Michigan, Maine, Massachusetts, Maryland, Minneapolis, New Jersey, New York, Oregon, Rhode Island, St. Paul, Minnesota, Vermont, Washington, and Washington DC.
Employment Type: Contractor
