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Customer Services Representative I
Department: Customer Services
FLSA Status: Full Time, Non-Exempt
Salary Level: 2
Position Summary
Serves UHA’s customers by offering information about eligibility, benefits, and provider services. The position answers inquiries, resolves issues, fulfills requests, and maintains accurate call record documentation.
Provide excellent customer service for UHA customers utilizing in-depth knowledge of company products and programs.
Essential Duties & Responsibilities
- Service members and providers who contact UHA’s call center regarding eligibility, benefits, and provider services
- Relieve Receptionist for breaks and lunch by performing the primary functions and duties of the Receptionist
- Consistently be at work and on time; adhere to schedule, including returning from breaks and lunch in a timely manner
- Perform other related duties as required or assigned by the Customer Services Supervisors or Customer Services Manager
- This position prohibits any activity that requires interpretation of clinical information to customers, including the choosing of a set of criteria to use for handling a request for healthcare services or treatment
Required Education And Experience
The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or equivalent
- Minimum six (6) months of work experience in customer service
- Computer skills including ability to maneuver between multiple programs, working knowledge of Microsoft Windows and Microsoft Excel, and proficient keyboarding skills
- Exceptional listening, verbal, and written communication skills
Preferred And Advanced Qualifications
- Recent work experience in the healthcare industry
- This position is eligible to work from home with manager's approval
- Must be a Hawaii resident
Competitive Compensation & Excellent Benefits Offered
Visit our website at
https://uhahealth.com/page/career-opportunities to apply and for details about vacant positions.
An Equal Opportunity Employer
