👋 We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages.
We work with some of the largest professional services, consulting, hospitality, leisure retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Delivery Hero, Costa Coffee, Oliver Wyman, PwC, and Boehringer Ingelheim. Attensi is growing at an exponential pace and having recently secured $26M investment from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets.
Attensi’s team now consists of more than 250 Game Changers across our HQ in Oslo, Norway and London and we have started building our team in Boston, with almost 30 people on the ground already. Here, we plan to establish a large team and a strong presence – SUPERFAST!
Customer Support Specialist, West Coast
We are now looking to strengthen our Customer Support Team with a skilled and motivated person who can provide top notch support to our growing portfolio of USA Clients. This role will work from 9-5pm PST and will be based on the West Coast.
Our vision as Attensi's Customer Support team is "WE MAKE IT EASY TO PLAY". This means helping players and superusers with any potential system or user challenges in the best possible way. We work closely with Customer Success Managers, Project Managers, and Developers to solve the customers' problems, and ensure that the root cause is identified and solved.
Who are you?
Our dream candidate is passionate about creating great customer experiences and is able to quickly grasp and explain complex technical issues. You work easily with other teams and communicate well with the customer.
- You have experience in areas such as technical support, customer service, or other customer-support related work
- You have an IT related degree
- You have a solid understanding of and a real interest in technology
- You work in a systematic way and are used to using your own initiative and relying on your own judgement
- You genuinely care about helping the customer!
- You are a fast learner
- You are good at putting complex issues in simple terms
- You thrive in a high-pace environment
- You have an eye for detail
- You have exceptionally strong written and oral English communication skills
- You are solution-oriented and get things done
We look for passionate and value-oriented people, who have a desire to work in a fast-paced and high-growth environment, surrounded by other Game Changers looking to make a real impact for our customers! To succeed here, it is important that you are a team player who thrives on creating value together.
What will you do?
- Handle support inquiries from our clients
- Work on identifying and solving root causes
- Work closely with Customer Success Managers, Project Managers, and the Sales team with customer related activities
- Be an expert on how Attensi's products and systems work
- Train customers and Attensi employees in proper use of Attensi products
- Configure and complete technical setup of Attensi products
- Document features and customer information and share that knowledge with internal teams.
- Activities that increase adoption of our solutions such as sending out reports, SMS, emails, etc.
What do we offer?
At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically. Attensi is committed to giving people the opportunity to grow and you will also be able to develop your role over time. You will also be offered exciting challenges in a dynamic and innovative environment with great ambitions.
Are you a game changer?
